What are the technical advantages of the platform? The advantages at a glance
Business chatbots are not tied to a specific technology. Decide for yourself which use case you want to realize and which business system the chatbot should communicate. Moreover chose your preferred library for Natural language processing (NLP) and machine learning.
Define how the user interaction should look like. Define entities and user inputs to perform the desired (system) activity (e.g. What are my task today). Use components such as a simple search query, custom menu bar, and computational linguistics (syntactic and semantic analysis).
The gallery includes widgets to integrate features and functions of the business chatbots into the corporate web page. Widgets for user registration and messaging can be easily integrated into your web page (e.g. Microsoft Sharepoint) in few seconds comparable to sharing a YouTube video.
Distribution lists and Groups
The delivery of instant messages can take place via distribution lists and message groups in order to inform defined groups of persons. This allow to you reach all team members sending only one message.
Every organization consists of team members having various permissions level to view, add and edit data. A user role has various permissions to ensure control and security at all times.
The Dashboard provides an easy overview for managers in regards of message delivery such as message count, most used instant messenger as well as operational state of the chatbots.
We offer different types of deployment. The solution is available either as Cloud solution or On-premise installation. While the cloud solution is hosted in our data center, the on-premise software is installed locally on company-owned servers.
Per default, business chatbots have an authentication mechanism and access lists on user level. This ensures maximum security against unauthorized access. Moreover, the communication takes place via SSL/TLS encryption.
Authentication via the company
Allow users to log in through the company's existing user directory. We supported the authentication through LDAP, Microsoft Active Directory and SQL-based mechanism.
The access to the secure API takes place through authentication and encrypted SSL/TLS connection which enable you to integrate own business systems. Moreover, you can monitor the connections between the business system and the platform at any time.
National Language Support (NLS)
Business chatbots and the administration interface support various languages (UTF-8). Per default, we supply German and English but also other languages on request.
Update Mechanism and Plug and Play Functionality
Business chatbots in production can be updated with few mouse clicks from a central software repository and without the need of expensive maintenance work. As easy as an app store, but exclusively for business chatbots.
Administration and Dashboard Benefits at a Glance
Modern web-based user interface
The user interface allows you to manage all functions and features of the Business Bot platform. For example, you can manage users, bot, Business Bots, and business systems as well as customize the platform behavior to your needs. Moreover, you can also manage message groups and distribution lists to define the message delivery. The interfaces to the various Instant Messengers are also conveniently configured via the user interface.
The dashboard gives you an overview of all important information of the Business Bot Platform. This keeps you in control of messaging, mobile users, and Business Bots.
Service Related Instant Menu
Our Business Bots do not only conducting a mobile user dialogue but also offer the mobile user a customized service menu. The service menu allows you to retrieve frequently used information without the need for a text-based bot conversation. The menu structure and the underlying functions can be adjusted according to your needs.
Customizable logic and user interaction
The user interface allows you to create and manage various personalized Business Bots for specific tasks. Our Business Bots allow users to interact with various enterprise systems. In addition, you can define your own logic for a Business Bot and implement user-specific interactions.
Further Plattform Features in Detail
Business Systems Business systems usage in the field of CRM, ERP, and IoT
The Business Bot platform enables you to connect various business systems from the field of CRM, ERP, and IoT with Business Bot to allow a dialogue with mobile and stationary users. In addition, you are free to design the interaction with the users, which can be a simple query of information from your business system or more complex algorithms based dialogues.
Instant Messengers Choose between Facebook™ Messenger, Microsoft Skype for Business™ or Telegram™ Messenger
You have the choice between public instant messengers such as Facebook™ Messenger, Telegram™ Messenger and Microsoft Skype for Business™ as the standard for corporate communications. While Skype for Business uses the Session Initiation Protocol (SIP) as communication protocol for encryption and security, Telegram uses Symmetric AES encryption (AES-256), RSA encryption (RSA-2048), and the Diffie–Hellman key exchange procedures.
Business Bot Marketplace Create your own Business Bot or choose one from our marketplace
The marketplace is an Internet-based digital platform for Business Bots designed for various applications. The Business Bots are either from us or from certified third parties such as free software developers and software companies. The service enables customers of the Business Bot platform to find and download software from the catalog for mobile devices such as smartphones and tablets as well as other devices such as personal computers.