Business Bot Platform - Features

What are the technical advantages of the platform?
The advantages at a glance

Customizable Chatbots

Customizable Chatbots

Business bots are not tied to a specific technology. Decide for yourself to which business system the chatbot will communicate and which cognitive services should be integrated.
Monolog and Dialog

Monolog and Dialog

Define how the user interaction should look like. Components such as a simple search query, custom menu bar, and computational linguistics (syntactic and semantic analysis).
Widget Gallery

Widget Gallery

The gallery includes widgets to integrate features and functions of the Business Bots into the corporate web page. Widgets for user registration and messaging can be easily integrated into your business system.
Distribution lists and Groups

Distribution lists and Groups

The delivery of Instant Messages can take place via distribution lists and groups in order to inform defined groups of persons.
User roles

User roles

Different user roles for different claims. A user role has various permissions to ensure control and security at all times.
Dashboards

Dashboards

Dashboards for manager provide an overview of the message delivery status such as number of messages, most used instant messengers etc.
Platform Operation

Platform Operation

The solution is available as public cloud, private cloud, or on premise installation.
Security

Security

Per default, Business bots (chatbots) have an authentication mechanism. Moreover, the communication takes place via SSL/TLS encryption.
Authentication

Authentication

Allow users to log in through the company's existing user directory. We supported LDAP authentication.
Interfaces

Interfaces

Secure APIs through authentication and SSL/TLS connection enable you to integrate own business systems.
National Language Support (NLS)

National Language Support (NLS)

Business Bots (chatbots) and the administration interface support different languages (UTF-8). Per default, we support German and English.
Update Mechanism and Plug and Play Functionality

Update Mechanism and Plug and Play Functionality

Business Bots in production can be updated with few clicks through a central repository and without the need of expensive maintenance work.

Administration and Dashboards

Administration

Administration
... via a modern web-based user interface

The user interface allows you to manage all functions and features of the Business Bot platform. For example, you can manage users, bot, Business Bots, and business systems as well as customize the platform behavior to your needs. Moreover, you can also manage message groups and distribution lists to define the message delivery. The interfaces to the various Instant Messengers are also conveniently configured via the user interface.
Statistics

Statistics
Everything at a Glance

Our Dashboard gives you an overview of all important information of the Business Bot Platform. This keeps you in control of messaging, mobile users, and Business Bots.

dashboard


Business Bots

Service Related Instant Menu

Service Related Instant Menu
Our Business Bots offer various Features for User Interactions

Our Business Bots do not only conducting a mobile user dialogue but also offer the mobile user a customized service menu. The service menu allows you to retrieve frequently used information without the need for a text-based bot conversation. The menu structure and the underlying functions can be adjusted according to your needs.
Customizable logic and user interaction

Customizable logic and user interaction
Own bot logic and user-specific interactions

The user interface allows you to create and manage various personalized Business Bots for specific tasks. Our Business Bots allow users to interact with various enterprise systems. In addition, you can define your own logic for a Business Bot and implement user-specific interactions.

Further Plattform Features in Detail

Business Systems

Business Systems
Business systems usage in the field of CRM, ERP, and IoT

The Business Bot platform enables you to connect various business systems from the field of CRM, ERP, and IoT with Business Bot to allow a dialogue with mobile and stationary users. In addition, you are free to design the interaction with the users, which can be a simple query of information from your business system or more complex algorithms based dialogues.
Instant Messengers

Instant Messengers
Choose between Facebook™ Messenger, Microsoft Skype for Business™ or Telegram™ Messenger

You have the choice between public instant messengers such as Facebook™ Messenger, Telegram™ Messenger and Microsoft Skype for Business™ as the standard for corporate communications. While Skype for Business uses the Session Initiation Protocol (SIP) as communication protocol for encryption and security, Telegram uses Symmetric AES encryption (AES-256), RSA encryption (RSA-2048), and the Diffie–Hellman key exchange procedures.
Business Bot Marketplace

Business Bot Marketplace
Create your own Business Bot or choose one from our marketplace

The marketplace is an Internet-based digital platform for Business Bots designed for various applications. The Business Bots are either from us or from certified third parties such as free software developers and software companies. The service enables customers of the Business Bot platform to find and download software from the catalog for mobile devices such as smartphones and tablets as well as other devices such as personal computers.

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