Business Bot (Chatbot): Citunius Notifier® for Icinga
This Business Bot enhances the capabilities of the Icinga monitoring solution for complex IT infrastructures with instant messages. The Icinga plugin seamlessly integrates with the existing monitoring solution and is available as an on-premise and cloud solution. As an administrator or manager, you can receive all Icinga notifications as instant messages on your mobile device (Facebook™ Messenger, Microsoft Skype for Business™ and Telegram™ Messenger). Respond to critical situations instantly by receiving critical alerts from Icinga as instant messages. Thanks to the Business Bot Notifier, you can escalate with an instant message to the next person in the chain if the primary person is not responding (for example, in case of holidays, training or illness).
Moreover, a dialogue between the mobile user and the Icinga solution can be established in order to initiate further steps and actions in a critical situation. The Business Bot offers users a customized service menu. The service menu allows you to retrieve frequently used information and to perform custom actions without the need for a text-based conversation. The menu structure and the underlying functions can be adjusted to your needs. Furthermore, you can define the logic of the Business Bot for your company-specific processes and implement user-specific interactions.
How does Icinga Notifier work?
An alert (e.g., system or service is unavailable) is pushed to the Business Bot Platform by the Icinga plugin (called Icinga Notifier), and the platform takes care of delivering the alarm information as an instant message to various users, distribution lists, or groups.