What are the advantages of the Notifier for OTRS?
Benefits at a glance
How does the Notifier for OTRS work?
The OTRS plugin is informed about a newly created or updated ticket and is processing selected ticket information within the OTRS system. The selected information is pushed to the Business Bot Platform and processed by the Business Bot Notifier for OTRS. The platform takes care of delivering the selected OTRS information as an instant message to various users, distribution lists, or groups.
