Optimization in Service Management
Service management not only serves as the best possible support for business processes but also increases customer satisfaction. Optimization can be achieved in various areas, such as service, logistics and customer management. If one of the areas is inefficient, it comes to long loading times and information gaps. In addition, a negative service experience can lead to potential purchase decisions being delayed or reconsidered, which causes loss of sales or, in worst case, loss of the customer. To avoid such losses, the optimization should be continued continuously in the field of IT service management (ITSM) and supplemented with more efficient IT tools.