What is the Business Bot Platform?

Business Platform for Chatbots

The Business Bot Platform is a new way to provide automated services to your company. Our digital assistants (chatbots) offer a cognitive, conversational experience that can provide answers and take action.

Connection to messaging channels: The platform makes it easy to integrate common messaging platforms, e.g., Facebook™ Messenger, Microsoft Skype for Business™, Slack™, Telegram™ Messenger, and Threema.
Provide and coach a chatbot: With the help of tools such as Dialogue Designer, you can easily train a chatbot with dialogue sequences and preinstalled content.
Open platform: Extend the chatbot capabilities with third-party libraries (e.g., Tensorflow, Stanford JavaNLP, IBM Watson, Apache NLP) and system integrations of your choice.
Chatbot marketplace: The Citunius Marketplace offers digital assistants (chatbots) for a variety of use cases. We offer various system integrations for our platform to reduce the cost of in-house development.

What makes the Business Bot Platform unique?

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The Business Bot Platform at a glance

Visual Recognition

Quickly and accurately tag, classify and train visual content using machine learning.

Classify virtually any visual content: Analyze images for business processes, objects, faces, colors, and other subjects that can give you insights into your visual content.
Train your own custom model for your domain: Customize the platform perfectly for your unique use case. With only a few images, the platform can learn any new object, person, or attribute.
Detect surfaces and faces: Find a surface or face present in your image to receive more information

What advantages does the platform have?
Benefits at a Glance

One platform for all chatbots

One platform for various use cases (a business bot per application) avoids heterogeneous insellations.

Broad coverage

Thanks to the support of various instant messenger providers, you can reach users of various device classes such as smartphone, tablet and laptop.

Cost reduction

Business Bots help you to reduce costs significantly not only in the field of service and support but also other cost centre while providing a great user experience.

Unique user experience

Provide your customers a great customer service as chatbot, which professionally represents your company.

Availability 24/7

Your Business Bot that never sleeps, offer your clients a first class service around the clock at a consistent high level of quality.

Openess

You do not want an out-of-the-box chatbot and more flexibility? You decide who should make the realization of the chatbot. Our API is open for extensions. We gladly support you.

Easy handling

Business Bots are a simpler technology for end users to more easily work on a specific subject. They can understand the commands and questions you have entered to provide an appropriate response.

Digital data for new services

Digital data represent an asset for your business in order to create new services and make better decisions. Users can help you with business decision-making.

Full transparency

Processes and decisions are made more transparent by communicating via instant message, because they are not lost in your personal archive like e-mails and can be integrated into business processes.

See what are the technical advantages of this platform

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Administration interface of the Business Bot Platform

Which option is right for you?
Advantages at a glance

On-premise Installation

For higher security requirements under your own control (own certificates and Internet address)
In-house installation without external connections
Ability to customize the entire chatbot platform

Cloud Solution

Strict control to comply with German data protection laws
Logical separation of customer data
Provision of the solution in German data centers
Dedicated virtual platform environment up to exclusive customer server can be arranged for you on request based on your individual needs