Privacy Policy

Thank you for your interest in how we handle your data.

Citunius (“we,” “us,” “our,” or “Citunius”) strives to protect your privacy at all times. Citunius makes protecting your personal data a top priority. If you are located outside the United States or Canada, Citunius means Citunius GmbH, Kapuzinerstrasse 50, 55116 Mainz, Germany.

By reviewing and accepting this privacy policy and using Citunius’s products and services, you expressly understand and consent that Citunius may possibly collect, save and use certain data about your computer, smartphone or tablet (“Device”) and its interaction with other Devices, which may include its identification number, IP address, location, contents, language settings, IMEI code, brand, model, battery level, hardware model, operating system version, telephone number, SIM number, network provider, memory status and geographical information based on the GPS/Wi-Fi network position. We may also gather personally identifiable information (“PII”) including, but not limited to your, name, address, phone number, email address, credit card information and other information that can be used to identify you.

The purpose of this privacy policy is to provide you with more information about the specific manner in which we collect, save, use and share data when you visit our website and/or use our products and services. Additionally, we will explain how we use PII, Cookies (as described in more detail and defined below) and analytics tools throughout our website and across our products and services. We do not share data (including PII) with third parties in a manner inconsistent with this privacy policy or privacy laws (which may require you to provide express consent).

Products and Services

Citunius Business Bot Platform and related Citunius Integrations

Citunius advises the customer explicitly that the data protection and data security for data transmissions in open networks such as the Internet can not be guaranteed in current state of art. According to the law, Citunius has taken all appropriate technical and organizational measures to protect personal information from misuse and unauthorized access. However, third parties may be technically able to monitor the data transmission over the Internet which is outside the access range of Citunius. The customer is responsible for protecting the privacy compliant use of Citunius to end customers.

Your Citunius account

In order to activate and/or use our products or services, you will need to create a Citunius-specific account (“Account”). During the process of setting up your account, we will ask you for PII such as your email address. We need this information to allow you to activate or manage the Citunius products and services you use. We may associate your email address and other PII (such as name and address) with your account and access of our products or services. For further information, please see the User Experience and Statistics section below.


You can visit most areas of the Citunius website without disclosing any personal information. Citunius only logs the domain name, IP address and browser type of our website's visitors via our web server log files and analytics tools at irregular intervals. We use this information to log global access to our website.

However, for certain features that you may want to use, we will ask that you provide Citunius the necessary information to run such products and services. You can decide at any time whether you would like to continue with an instruction prompting you to provide PII. In some cases, you will be unable to complete a particular step in the process if you do not want to provide the information requested. For example, we will ask for PII in the following instances:

  • If you place an order through our online website, we will ask you to provide information required for processing the order (for example, your name, address, credit card number or bank details and your email address).
  • If you use our online technical support or ask questions about our products and services using the contact form or the contact options on our website, we will ask you to give us PII required for processing the support request. This can include your email address, name and address, as well as information about your computer hardware and software and the type of problem that occurred.
  • If you have requested a test license on our website, in order to activate such license, you may have to provide PII, such as an email address.
  • If you request a service from us via our website.
  • If you participate in a survey on our website.
  • If you subscribe to a newsletter. If you signed up for a newsletter and no longer want to receive it, you can unsubscribe at any time by using the unsubscribe option provided in the email or by sending us an email using the contact information provided below.

Use of Cookies

Cookies are small text files that are stored on your computer or in your browser which are loaded on your browser during your initial use of a particular product or service and do not include any data identifying you personally (“Cookie” or “Cookies”). Cookies may be used, for example, to identify the browser you are using so that our website displays properly. We also use Cookies in various places on our website in order to document your visit to the Citunius website and allow for a more efficient website design. If you do not want to allow Citunius or a respective third party to use Cookies, you can disable Cookie installation via your browser setting. While you also have the option of deleting Cookies from your computer's hard disk at any time, if you choose to do so, you may be unable to use all of the features of our website, products and services.

Citunius’s Search

We currently host our own search via We collect and store certain information if you use this product including the search query, the browser and operating system you use to conduct the search, your IP address and the type of search conducted. We may aggregate certain data associated with how users perform searches (for example, how many web searches were made in a particular day or in a particular region), but will not share any PII or non-pseudynomized data we collected with any third parties. This search is hosted and stored on Citunius’s servers, however we use third parties in order to provide you the search results and such third-party providers may collect PII as fully described below.

User Experience and Statistics

When you log in and access your Account or our products, we may automatically collect and store certain information such as the details of how you use our products, what kind of search queries you conduct, where your computer is routing from, your browser type and version, and Cookies that may identify your browser and/or account. By reviewing and accepting this privacy policy, you understand and agree that we may combine  non-PII or pseudonymized data with PII obtained when you sign up for an Citunius account. We do not share this combined data with third parties.

In addition to our own proprietary technology, we do use the following third-party tools for marketing purposes and to make your visit to our website and/or use of our products/services a more user-friendly experience:

1. Google Analytics

We use Google Analytics, a web analysis service from Google, Inc. ("Google"). Google Analytics uses Cookies to make it possible to analyze your use of our website. Information about your use of our website the Cookie generates is usually transferred to a Google server in the USA and saved there. However, before this happens, Google shortens and anonymizes your IP address (Google's anonymizeIp process) if located within a member state of the European Union or in other contracting member states to the Agreement on the European Economic Area. The entire IP address is transferred to a Google server in the USA and saved there only in exceptional cases. This anonymization ensures that your IP address cannot be traced back to you. Google will use this information to evaluate your use of the website in order to compile reports about website activities for Citunius and provide additional services associated with website and Internet usage. Google can transfer this information to third parties, where appropriate, if legally mandated or if Google contracts with third parties to process such data. Google will not associate your IP address with other Google data. By using our website, you expressly consent to Google’s collection and storage of your data in the manner and for the purposes described above.

You also have the option to prevent Google from acquiring and processing data generated by Cookies and data related to your use of our website (including your IP address) by downloading and installing a Google-provided browser plugin.

More information about Google Analytics can be found here.

Additional Information

Sharing information with third parties

Citunius does not forward PII to third parties (including for marketing purposes or for selling or renting addresses) without your formal consent (which may be obtained during the installation process for a particular products). One exception to this policy is contractual relationships with service providers and affiliated companies that we engage to process data on our behalf. Service providers and affiliated companies are contractually obligated to adhere strictly to data protection legislation, treat your PII confidentially and use it only for providing service and transacting business on our behalf. We only transfer the PII that is necessary to achieve a specific purpose. For example, for supplying products via the online store, Citunius works together with PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg to provide you with a convenient option for ordering and paying via the Internet. Citunius uses the PayPal services for shipping products, processing orders, invoicing and payments.

Finally, Citunius may disclose your personal information if Citunius is obligated to disclose it to governmental authorities, courts or other authorities due to legal regulations.

Protecting PII

To protect your PII, we have taken safety precautions that comply with applicable data protection laws, this privacy policy and international information security standards. These procedures give us the ability to protect your data from misuse, unauthorized access or disclosure, loss, tampering or deletion. For example, PII, such as your credit card information, is transmitted via the online store of our partner PayPal in encrypted form using the Secure Socket Layer (SSL) procedure.

Additionally, all personnel employed at Citunius that have access to PII have been trained, taught and are obliged to treat your PII appropriately and in compliance with the requisite laws and regulations.

Viewing, correcting, blocking and deleting PII

You have the right to view, correct, block or delete the PII Citunius stores at any time. To do so, refer to the contact options specified in the contact information section below.

Public information

Note that information you send to a forum is classified as public information and is not subject to this privacy policy. When communicating via such channels, there is a risk that others will find and use the information you submit. Therefore, be careful and handle your personal information in a responsible manner while online in a public forum.

Contact information

If you have questions or comments, we will provide information about the PII we store upon your request, free of charge and without delay. Such information can also be sent electronically upon request.

Contact us at:

Citunius GmbH
Data Protection Officer
Kapuzinerstrasse 50
55116 Mainz
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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