FAQ
The following answers to frequently asked questions about various subjects will help you to answer common basic questions. Individual points about the Business Bot platform are explained. If you have any further questions, please feel free to use our contact form. We will get back to you as soon as possible.
Common Questions
Yes, the use of the Community Edition is absolutely free for private and commercial purposes.
The platform currently supports Facebook™ Messenger, Microsoft Skype for Business™, Microsoft Teams™, Signal Messenger, Slack, Telegram™ Messenger, and Threema / Threema Work, WeChat and XMPP based Messengers. The integration of additional instant messengers is planned for future releases.
The Business Bot Platform meets the requirements of the European General Data Protection Regulation (GDPR). As a German company, Citunius is subject to the accompanying Ordinance to the Federal Act on Data Protection (VDSG). In contrast to conventional chatbot platforms, you can therefore be sure to comply with privacy laws when using the Business Bot Platform.
Specific tasks such as sending simple messages to a small group of receivers can be performed by yourself with limited effort. However, the efforts from a certain degree of complexity are too high (e.g., message delivery to many recipients, timely message delivery of system-created events as message), so that manpower and time expenses increase enormously. We recommend you to test our Business Bot platform for 14 days free of charge to discover all the advantages that our solution gives you.
The Business Bot Platform basically supports any monitoring tool. For many monitoring tools, we offer pre-built integrations. For more information, see the list of Business Bots and the documentation.
Once the monitoring tool triggers a notification, the integration is called to start the communication with the business Bot platform in order to send the notification as an instant message.
No, we have strict privacy policy and data protection in place. We meets the requirement of the European General Data Protection Regulation (GDPR).
Install the Business Bot Platform
You need only the official instant messenger app such as Telegram Messenger, Facebook Messenger, Slack etc. (there is no 3rd party app required and no configuration changes required on your smartphone)
Yes. You can download the containers from Docker Hub.
The Business Bot Platform can be installed on Microsoft Windows or Linux (CentOS). The exact requirements are described in the documentation.
Using the Business Bot Platform
No, all functions and features of the Business Bot platform can be used via the browser. You need neither a smartphone nor a personal phone number. However, depending on the instant messenger (e.g. Telegram™ Messenger) a mobile phone number is necessary to deliver the message delivery to the smartphone.
If we do not inform about individual terms and conditions when concluding the contract, the minimum duration is 3 months with a notice period to the end of the month. If you cancel within the first 30 days, we will charge you nothing.
You simply log on to the Business Bot platform, select the menu item 'Message Delivery" in the navigation bar and type the personal message. Our platform will take care of the instant message delivery.
Yes, the platform supports messages containing any file type such as document, audio, picture, voice, and video. This applies to both, incoming instant messages from the user and outgoing messages from the chatbot.
Yes, you can send and receive all smiles and emjois.
Yes, it works perfectly everywhere in the world and have been validated by our quality assurance team.
No, you can use every supported mobile platform supported by the messenger app. For example, the Telegram Messenger is available for Android, iOS, Windows Phone, macOS and other platforms.
Get Support
If you need support for the Business Bot Platform or Business Chatbots, choose the method that is right for you to contact our experts
- Submit a request
- Chat
- Phone
Contact your sales representative if you have any suggestions for improvement. He or she will formalize your suggestions and forward them to our research and development department.